Hospitality Supervision and Leadership

• Programme Overview
• Programme Structure
• Other Information

• The Hospitality and Supervision Leadership level 3 NVQ is an extremely valuable programme for those wanting to pursue a management position within the hospitality industry. Throughout the programme you will learn how to provide leadership to your team and develop your relationships with your colleagues  in order to improve customer service, as well as learning more about health, hygiene, safety and security in your working environment. You can also select optional units according to your career aspirations.

• Candidates will need to complete the following five mandatory units (totalling 34 credits):

  Provide leadership for your team 301 (HSL1)
  Develop productive working relationships with colleagues 302 (HSL2)
  Contribute to the control of resources 303 (HSL3)
  Maintain the health, hygiene, safety and security of the working environment 304 (HSL4)
  Lead a team to improve customer service 305 (HSL5)

  And one of the following optional units (totalling 4 credits):

  Supervise food production operations 307 (HSL7)
  Supervise functions 308 (HSL8)
  Supervise food services 310 (HSL10)
  Supervise drink services 311 (HSL11)
  Supervise housekeeping services 317 (HSL17)
  Supervise portering and concierge services 320 (HSL20)
  Supervise reception services 321 (HSL21)
  Supervise reservation and booking services 322 (HSL22)

  And also the last optional unit (totalling 11 credits):

  Provide learning opportunities for colleagues 324 (HSL24)

   

  Components below are part of the Apprenticeship framework

  Technical Certificate Level 3 Award in Hospitality Supervision & Leadership Principles

  Key Skills                     Application of Number Level 2  

  (if required)                   Communication Level 2

   

• Programme length currently  6-7 months approx

  Qualifications and programmes can be subject to change at any time