Food or Beverage Service

• Programme Overview
• Programme Structure
• Other Information

• These level 2 qualifications are aimed at people working within the hospitality industry where food or beverage delivery is a primary work activity. Can also suit staff that work in a variety of areas of front of house service, serving customers drinks and food and showing customer care skills. If you are looking to develop a career in food and drink service and wish to gain qualifications to add to your CV and recognition for these skills this programme is ideal

  Food Service

  Throughout this programme learners will gain a better understanding of food service hygiene, team working and food safety in the workplace, as well as full silver service, cover changes or service sequences, service of hot and cold beverages accompaniments, napkin folds, customer service.

  Beverage Service

  Throughout this programme learners will gain a better understanding of beverage service hygiene, team working, setting up and running the bar for service and dealing with drink stock in the workplace.

• Mandatory Units

  Maintain a safe, hygienic and secure working environment (101)
  Work effectively as part of a hospitality team (104)
  Give customers a positive impression of yourself and your organization (201)
  Maintain food safety when storing, holding and serving food (204)

  Optional Units (Food Service Pathway)

  Prepare and clear areas for table service (206)
  Serve food at the table (207)
  Prepare and serve dispensed and instant hot drinks (217)
  Promote additional services or products to customers (273)
  Maintain customer service through effective handover (275)
  Employment rights & responsibilities in the hospitality, leisure, travel and tourism sector (666) 
  

  Optional Units (Beverage Service Pathway)

  Maintain and deal with payments (205)
  Prepare and clear the bar area (211)
  Serve alcoholic and soft drinks (212)
  Receive, store and issue drinks stock (219)
  Promote additional services or products to customers (273)
  Maintain customer service through effective handover (275)
  Employment rights & responsibilities in the hospitality, leisure, travel and tourism sector (666) 

  Components below are part of both Apprenticeship frameworks

  Technical Certificate Level 2 Award in Hospitality & Catering Principles (Food & Beverage Service)

  Key Skills                     Application of Number Level 1              

  (if required)                   Communication Level 1

• Programme length currently 4-5 months approx

  Qualifications and programmes can be subject to change at any time