Front of House Reception

• Programme Overview
• Programme Structure
• Other Information

• Individuals who work in a front of house situation such as a hotel or leisure centre reception play a pivotal role in any business as it is very often this role that leaves a lasting impression with the customer.

  Throughout this programme you will gain all the skills to effectively deal with arrivals and general duties in the reception department and learn how to deliver excellent customer service to every single customer. All the skills gained as part of this programme are transferable, meaning that they are relevant to any industry sector.

• Mandatory Units

  Maintain a safe, hygienic and secure working environment (101)
  Work effectively as part of a hospitality team (104)
  Give customers a positive impression of yourself and your organization (201)

  Optional Units

  Deal with arrival of customers (252)
  Communicate in a business environment (257)
  Provide reception services (258)
  Store and retrieve information (259)
  Resolve customer service problems (261)
  Maintain customer service through effective handover (275)
  Maintain and deal with payments (205)
  Employment rights & responsibilities in the hospitality, leisure, travel and tourism sector (666)

  Components below are part of the Apprenticeship framework:

  Technical Certificate  Level 2 Certificate in Hospitality & Catering Principles (Front of House Reception)

   Key Skills                     Application of Number Level 1              

  (if required)                   Communication Level 1

• Programme length currently 4-5 months approx

  Qualifications and programmes can be subject to change at any time