Interactive Instructor
NVQ Level:-
Increasing member retention rates has always been a challenge throughout the industry and with an increasingly competitive market there has never been a more crucial time to improve and enhance the customer experience. Research of 24,000 health club members revealed an overwhelming, lack of quality interaction and linked this to member attrition rate.
If you want your team to be armed with the tools for improving customer retention and enhancing the customer experience on the gym floor then look no further. This two day work shop has been written for Lifetime by Dr. Paul Bedford and is delivered by Lifetime’s expert tutors, who have been trained by Paul. Your staff will gain the skills they need to develop their customer interaction and communication skills, build rapport with customers and manage their experience and expectations. Overall, your team will have more confidence and feel more motivated.
Please note this programme is not government funded and does not lead to an NVQ. To book your course please call 0870 120 1207
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1 day management training delivered by Dr.Paul Bedford
2 day(s) interaction training for fitness teams delivered by Lifetime expert tutors
Topics include:
• Understanding the customer experience
• Forming values and beliefs
• Building confidence
• Building rapport
• Developing listening skills
• Effective questioning
• Skills and knowledge relative to starting and maintaining interaction
• How member experiences evolve over time
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Please note this programme is not government funded and does not lead to an NVQ. To book your course please call 0870 120 1207
